Cancellation Policy – Kanya Wear
Thank you for shopping with Kanya Wear (kanyawear.com). We understand that sometimes plans change, so we offer a flexible and fair cancellation policy.
1. Order Cancellation by Customer
- Orders can be cancelled only before dispatch/shipping.
- Once the order is shipped, cancellation is not allowed.
To cancel your order, please contact us immediately with your Order ID.
Email: help.kanyawear@gmail.com
Phone: +91 9417975203
2. Cancellation After Dispatch
If the order has already been shipped:
- It cannot be cancelled.
- If the customer refuses to accept the parcel, shipping/handling charges may be deducted as per policy.
3. Cancellation by Kanya Wear
Your order may be cancelled by us in rare situations such as:
- Product out of stock
- Technical or payment issue
- Incorrect pricing or system error
- Suspected fraudulent order
- Unserviceable delivery location
In such cases, customers will be informed and refund will be processed (if applicable).
4. Refund for Cancelled Orders
- For prepaid orders, refund will be processed to the original payment method.
- Refund processing time: 7–10 working days.
5. Non-Cancellable Orders
- Customized or altered orders
- Special sale or promotional orders (if mentioned “No Cancellation”)
6. Need Help?
If you have any questions regarding order cancellation, feel free to contact us:
Website: kanyawear.com
Email: help.kanyawear@gmail.com
Phone: +91 9417975203
Address:
Millennium Textile Market 2, Ring Rd,
New Textile Market, Surat, Gujarat – 395002, India